Shipping & Returns
RETURN POLICY
30 Day Return or Exchange
You may return any unused product within 30 days of the purchase date. All working returns are subject to a 20% restocking fee.
Please notify us within 30 days of the purchase date if you would like to return or exchange a product. The purchase date is the date on your invoice. We cannot accept return requests after 30 days of the purchase date. To return products to dellpartssource.com contact us at support@dellpartssource.com and ask for a return merchandise authorization number (RMA)
If you return a product , please include the following information: copy of this invoice in the box, if you have reordered a different item because you ordered the wrong part, include that invoice number as well, and a description of the items or item(s) you would like to return and a brief reason for return. Failure to include all information above can delay refund processing. Unfortunately, we cannot refund any shipping charge or fees. Upon the receipt of the parcel, you will receive a refund within 14 business days unless otherwise notified by e-mail or phone. Your bank may require additional time to process the refund. We can only issue a credit to the original purchasing credit card.
Exchanges
If you ordered the wrong part and you want to exchange it for another part: you the customer must order the correct/new part prior to sending back the item you are returning for exchange/refund, the item must be in the same condition it was sent in (it will be tested upon receipt serial numbers will also be verified), exchanges will be subject to a 20% restocking fee, unless the part you ordered to exchange is equal or greater to the price of the returned item, copy of original item invoice MUST BE IN THE BOX with invoice number of new item purchased. If the new item purchased invoices number is not written or included on the invoice, the 20% restocking fee automatically applies, no shipping will refunded.